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13 Feb 2023

Full-Time Relationship Officer – Nedbank

Standard Bank – Posted by jobleak24 Johannesburg, Gauteng, South Africa

Relationship Officer

Job Description

Relationship Officer – Nedbank

Working Location: Johannesburg, South Africa

Salary: Market Related

Work Type: Full-time

Full Title: Relationship Officer

Closing Date:  30 March 2023

The Employer: Nedbank


Job Descriptions:

One of our best clients is looking for Relationship Officer to start working recently.

Duties and Responsibilities:

  • To contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • To participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • To identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • To draft and file reports by capturing data on relevant system to provide input to overall view of business information.
  • To resolve issues and problems as they occur by investigating and recommending solutions.
  • To use relevant resources responsibly and efficiently to communicate with clients and stakeholders.
  • Identify risk upfront to avoid and minimize loss and reputation risk by screening before engaging.
  • To ensure that business objectives are achieved by monitoring the process and ensuring that all parties are aligned through communication.
  • Achieve targets set by the business by maintaining a portfolio and adhering to service level agreements.
  • Increase business by identifying opportunities to expand existing business or generate new business through interacting with clients.
  • Negotiate with relevant stakeholders on behalf of the client to meet the clients requirements in a mutually beneficial way.
  • To keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • To improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Liaise with all stakeholders and clients by maintaining a clear communication line to ensure that targets and business objectives are met.
  • Act as trusted partner to achieve better customer service and business results by meeting service level requirements.
  • Perform market research, analysis, and testing using a variety of tools to gain insights and shape marketing strategy
  • To analyze qualitative and quantitative data, with special focus on trend analysis to understand how marketing activity turns into customers
  • To take part in brainstorming sessions, offering analytical insights to develop and plan creative marketing campaigns that increase brand awareness
  • Collaborate with team members to optimize marketing automation and lead management processes through email, content, client meetings and social channels
  • To assist in execution of marketing plans to reach target audience through identified channels
  • To create, maintain, and distribute monthly marketing reports showing achievement of critical metrics regarding lead generation, content creation, website traffic, and other KPIs
  • To assist team in development and execution of marketing campaigns, including content creation, new product launches, social media, upsell, cross sell, and sales enablement

Required Technical Knowledge:

  • Familiarity with Administrative procedures and systems
  • Must have data analysis
  • Governance, Risk and Controls Governance, Risk and Controls
  • Must have knowledge of Nedbank policies and procedures Nedbank policies and procedures
  • Must have relevant regulatory knowledge
  • Display an understanding of Relevant software and systems knowledge
  • Proficiency in Business writing skills
  • Knowledge of Nedbank culture
  • Proficiency description of Multiple technologies knowledge
  • Understanding of Cluster Specific Operational Knowledge
  • Must have knowledge of product launches and/or integrated marketing campaigns
  • Must have excellent written, communication, and presentation skills
  • Must have knowledge of market research, surveys, and data analytics
  • Must have proficiency with Microsoft Office and comfortable with technology
  • Must have knowledge of planning and leading initiatives

Minimum Qualifications – NQF Level

  • Must have Matric / Grade 12 / National Senior Certificate
  • Must have marketing or Communication Qualification or relevant NQF 4 qualification.

Required Experience:

  • Working with a group to identify alternative solutions to a problem.
  • Completing various administrative duties (e.g. Naming conventions; files and folder maintenance; data management)
  • Communicating internally
  • Building and maintaining effective cross-functional relationships with internal and external stakeholders
  • Working in a fast-paced and changing environment
  • Portfolio management
  • Working in a team
  • Working with spread sheets
  • Display an understanding of products, standards, and differentiators to develop strategies aimed at increasing effective communications and brand awareness
  • Understand procedures and process flow, recommending any changes to make processes more efficient
  • Develop marketing collateral
  • Must have 1 – 2 years of banking experience


Job Categories: HR Officer. Job Types: Full-Time.

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