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28 Jan
2023
Permanent Workshop Manager Vacancies – Staff Solutions
Job Description
Workshop Manager Vacancies – Staff Solutions
Working Location: Gauteng, South Africa
Salary: Market Related
Work Type: Permanent
Full Title: Workshop Manager
Closing Date: 28 February 2023
The Employer: Staff Solutions
Job Descriptions:
One of our best clients is looking for Workshop Manager to start working recently.
Main Duties:
- To manage and plan the daily operations of the workshop, working with and acting on deviations.
- Leading and motivating the workshop and service staff and Services Salesman personnel.
- Set routines for daily planning and follow up meetings on WIP and Parts.
- To carry out regular meetings with staff.
- To verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation.
- Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.
- To monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration.
- To monitor and handle deviations, initiate proper actions and escalations.
- Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of the business.
- Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.
- To manage the workshop facilities and HSE together with Safety Officer.
- Create working time schedules for work shifts.
- Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.
- Workshop customer relations – Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.
- Build and maintain the right level of relationships with customer representatives.
- Monitor the processing of complaints and process major or complicated complaints.
- Assist workshop personnel and customers regarding technical issues.
- Participate in meetings with key customers when required.
- Workshop Service solution sales – Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs.
- Market and communicate services solutions to existing and potential customers.
- Coordinate and follow up of the Services Salesman activities if required by the reporting line.
- Enable a team based approach ensuring open and effective communication within the workshop to achieve common business objectives.
- Monitor the workshop’s pricing and discounts to ensure that they meet the established level.
- Cooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions.
- To follow up workshop results – Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets.
- To manage and analyze the workshop’s running costs and expenditure budget.
- Regularly follow up service business and financial results.
- Set, monitor, maintain and follow up KPIs.
- Work with and handle applicable licenses for the workshop operations, monitor possible developments.
- To analyze current standards to identify and present opportunities for improvement of the workshop.
- Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.
- To oversee all internal, warranty, and on site workshop and staff.
Main Requirements:
- Must have Matric Certificate
- Must have Code 8 Licence
- Must have 4-5 years experience in similar role
- Must have strong leadership qualities and have ability to manage company policies
- High level of technical expertise. Must be able to support the foreman and assist with diagnostics.
- Must have ability to read and write in English
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