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28 Jan 2023

Permanent Workshop Manager Vacancies – Staff Solutions

Staff Solutions – Posted by jobleak24 Gauteng, South Africa

Workshop Manager

Job Description

Workshop Manager Vacancies – Staff Solutions

Working Location: Gauteng, South Africa

Salary: Market Related

Work Type: Permanent

Full Title: Workshop Manager

Closing Date:  28 February 2023

The Employer: Staff Solutions


Job Descriptions:

One of our best clients is looking for Workshop Manager to start working recently.

Main Duties:

  • To manage and plan the daily operations of the workshop, working with and acting on deviations.
  • Leading and motivating the workshop and service staff and Services Salesman personnel.
  • Set routines for daily planning and follow up meetings on WIP and Parts.
  • To carry out regular meetings with staff.
  • To verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation.
  • Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.
  • To monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration.
  • To monitor and handle deviations, initiate proper actions and escalations.
  • Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of the business.
  • Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.
  • To manage the workshop facilities and HSE together with Safety Officer.
  • Create working time schedules for work shifts.
  • Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.
  • Workshop customer relations – Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.
  • Build and maintain the right level of relationships with customer representatives.
  • Monitor the processing of complaints and process major or complicated complaints.
  • Assist workshop personnel and customers regarding technical issues.
  • Participate in meetings with key customers when required.
  • Workshop Service solution sales – Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs.
  • Market and communicate services solutions to existing and potential customers.
  • Coordinate and follow up of the Services Salesman activities if required by the reporting line.
  • Enable a team based approach ensuring open and effective communication within the workshop to achieve common business objectives.
  • Monitor the workshop’s pricing and discounts to ensure that they meet the established level.
  • Cooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions.
  • To follow up workshop results – Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets.
  • To manage and analyze the workshop’s running costs and expenditure budget.
  • Regularly follow up service business and financial results.
  • Set, monitor, maintain and follow up KPIs.
  • Work with and handle applicable licenses for the workshop operations, monitor possible developments.
  • To analyze current standards to identify and present opportunities for improvement of the workshop.
  • Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.
  • To oversee all internal, warranty, and on site workshop and staff.

Main Requirements:

  • Must have Matric Certificate
  • Must have Code 8 Licence
  • Must have 4-5 years experience in similar role
  • Must have strong leadership qualities and have ability to manage company policies
  • High level of technical expertise. Must be able to support the foreman and assist with diagnostics.
  • Must have ability to read and write in English


Job Categories: Manager. Job Types: Permanent.


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